Reserving Royalty LLC Terms, Conditions, and Policies For Booking 

 

Please note that your booking will only be guaranteed after you have received your booking confirmation email from us and have submitted your non-refundable booking retainer fee to us.

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​Payment Terms & Conditions

$100 For Standard and Deluxe Party Packages

$200 For Grand Party Packages 

$50 For Private Playdates

$50 for Travel Packages 

Or in rare occasions otherwise listed on the invoice. 

All Retainers are 100% non-refundable.

The retainer you have paid will be applied to your remaining balance. You have the option to pay the full balance at any time prior to your event or to make payments in installments. The final balance will be due no later than three (3) days before your event date. Short Notice bookings will be required to pay in full to secure their reservation.

Please be advised that failure to settle the outstanding balance by the due date may result in the cancellation of your reservation. In such a case, the retainer will be retained as a cancellation fee. If you anticipate any challenges in meeting the payment deadline, we kindly ask that you contact us in advance to discuss options.

Please note that we do not accept post-event payments. All bookings must be paid in full prior to the provision of services.

We are truly honored that you have chosen us to help create your magical moments. We look forward to working with you and making your event unforgettable.

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Liability Waiver

The Fairytale Palace is a child-friendly environment, however, we understand at times accidents may occur. Reserving Royalty LLC's is not responsible for any accidents including but not limited to slips, falls, or injuries caused on-premises and in the bounce house. While our staff is trained by professionals, they are not licensed cosmetologists. and I understand this is for entertainment purposes only. I (the “Client”), on behalf of myself, owners and the parent/legal guardian of the child, knowingly and freely assume all such risk, both known and unknown, including those that may arise out of the negligence of other participants; and, I, for myself and the parent/legal guardian of the child, and our respective heirs, assigns, administrators, personal representatives, and next of kin, hereby release and hold harmless, Reserving Royalty LLC, their affiliates & owners from and against any claims, injuries, liabilities or damages arising out of or related to our participation in any Reserving Royalty LLC programs, activities, parties, and/or events. I acknowledge and understand that there are known and unknown risks associated with participation in Reserving Royalty LLC activities and events, which include but are not limited to: fractures, scrapes, cuts, bumps, allergic reactions, etc. I, for myself and the Child(ren) named, willingly assume the risks associated with participation and accept that there are also risks that may arise due to other children and adults at the Reserving Royalty LLC event or activity which I also willingly assume. In addition, if I observe any hazard during our participation, I will bring it to the attention of the Reserving Royalty LLC employee or official immediately. 

Allergy Disclaimer: Please note all food allergies at the time of your ticket or booking purchase. To try to accommodate every child, alternative snacks/supplies can be provided for your child for catered services. Please note that the allergens will still be present in the room and on the table during the event. When purchasing tickets, you acknowledge that Reserving Royalty LLC assumes no risks. Please message us prior to ticket purchase or reservation with any questions or concerns. Thank you!

 

Reserving Royalty LLC's Spa/ Makeover Services.

While our staff is trained by professionals they are not licensed cosmetologists. and is for entertainment purposes only, We do not use any tools or cut cuticles/ nails. Disposable makeup applicators are used to stay away from any bacteria or infections. We reserve the right to refuse service to any guest who is experiencing hygienic issues of concern. Examples are open sores, rashes, infestation of head lice, blisters, etc. We are an event planning company and do not charge for any cosmetology services. We are not responsible for allergic reactions or any other medical reaction stemming from the spa party package/other packages, any costumes, any food or beverages before, during or after the party/appointment. It is the responsibility of the adult hosting the party/spa service to check and inform our team of any allergy or dietary restrictions of guests before the party.

We reserve the right to deny entry or request the removal of any party if our performers, staff , or guests, at any point during the event,  feel threatened or fear for their safety, we will ask the party to depart immediately and a refund will not be given.

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Terms, Conditions, and Policies For Booking with Reserving Royalty LLC

 

Reserving Royalty LLC reserves the right to modify or update these Terms and Conditions at any time, without prior notice, and at its sole discretion. If any changes are made, the updated version will be posted on the site, along with a revised date. Any changes or modifications will take effect immediately upon posting. By continuing to use the site after such changes are posted, you accept the revised Terms and Conditions. If you do not agree with the changes, you must immediately cancel any scheduled services with Reserving Royalty LLC and discontinue use of the site. We recommend that you regularly review these Terms and Conditions and any other relevant policies to stay informed of any updates and understand the terms that apply to your use of the site and services.

 

I understand and acknowledge that Reserving Royalty LLC also has multiple costumes for many of its characters and any specific costume cannot be guaranteed.I understand and acknowledge that Reserving Royalty LLC reserves the right to substitute a performer for any reason, including but not limited to illness, travel or scheduling conflicts, or if the performer is no longer working with Reserving Royalty LLC.

Similar to the theme parks, we have several cast members that portray these beloved characters (sometimes at the same time across the triad), and we have many different cast members pictured across our social media and website. Your royal guests will arrive in the high quality gowns, wigs, accessories, and makeup. We try our best to accommodate performer requests, but can not make guarantees due to scheduling. Rest assured that we have selected each performer based upon their look-a-like qualities and every performer will arrive with the same high-quality training to accurately and believably play their role.

 

Please note that Reserving Royalty is providing princess and character impersonations. The royal guests that we offer are characters from classic fairy tales and/or our own creations. We do not offer licensed or copyrighted characters. We do not have the intention of violating any copyright or trademark laws. We do not claim to have any affiliation with the Walt Disney Company, Warner Brothers, DC Comics, Lucas Arts, Marvel, Mattel, or any of their subsidiaries.  Any resemblance you may see is simply incidental. We will only serve clients who respect this notice.

 

Character Exclusivity Clause
To protect our brand reputation and maintain the integrity of our characters, we require full disclosure of any other character performers or costumed adults who will be attending the event—prior to booking. This includes mascots, look-alikes, and any other dressed individuals such as princesses, princes, superheroes, etc. Our strict character exclusivity policy ensures that no other costumed performers or mascots are present for a meet-and-greet during our cast's appearance, with the exception of sports mascots.

Adult guests should refrain from wearing full costumes, ballgowns, or wigs during the event, as our performers will not interact with or acknowledge other costumed adults as fellow characters. Any exceptions to this policy are at the discretion of the Reserving Royalty LLC booking team.

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Weather Policy 

The safety of our cast and guests is our highest priority. We closely monitor weather conditions leading up to each booking and maintain open communication with our clients to ensure a smooth and enjoyable experience. Please note that a forecast of rain does not qualify for a complimentary rescheduling of outdoor appearances. We strongly recommend that clients have contingency plans in place for outdoor events. If weather conditions are deemed unsafe for travel to or from our venue or your event location, we will work with you to find an alternative date, subject to availability. All decisions regarding weather-related changes to venue bookings will be made no earlier than 48 hours prior to the reservation, to ensure accurate weather predictions. In the event of severe weather—such as ice or snowstorms, heavy rain, extreme winds, or other hazardous conditions—we will notify you as soon as possible if a change to the schedule is necessary. While we do not cancel reservations due to weather, we will collaborate with you to reschedule the event if deemed necessary. If the client chooses to cancel due to weather, please note that booking retainers are non-refundable and balance payments are nonrefundable 72 hour or less to your scheduled booking.. Your safety and the safety of our cast are always our top priority.

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Rescheduling, Refunds, Illness, No Shows, and Cancellations

All booking retainers are non-refundable. However, we understand that unforeseen circumstances or illness can arise. If a client needs to cancel due to such situations, they may reschedule the event based on our current calendar availability. We ask that clients notify us as promptly as a courteous to our team and as soon as possible in cases of illness or emergencies, so that we can make appropriate arrangements with our staff. As a one-time courtesy, we will apply the booking retainer to a rescheduled date or time, provided the rescheduling occurs within 3 months of the original event date.

Please note that multiple reschedules may incur additional fees. Booking retainers can be applied to different types of reservation-based experiences, such as private playdates, but cannot be used for ticketed events.

Cancellations made within 72 hours of the event will not be eligible for a balance refund.

Refunds of any amount are only available under extreme circumstances and are at the sole discretion of Reserving Royalty management. In the event of a dispute, management will require documented proof that the contracted services were not provided as agreed. Please note that we maintain detailed records, including notes and photos with timestamps, to verify the services rendered with wtinesses accounts and sometimes video surveillance.. Additionally, we provide written (email) communication for any changes or alterations to contracts and bookings to ensure transparency and accuracy.

In the event of severe weather or major unforeseen circumstances—such as severe performer illness, power loss at our location, or other emergency situations—Reserving Royalty LLC reserves the right to reschedule or cancel the appearance. In such cases, a full refund will be issued. Exceptions under extreme circumstances are at the sole discretion of Reserving Royalty management.

In the event that a client fails to attend or be present at the scheduled event without prior notification, the booking will be considered a "no-show." Unfortunately, no refunds or rescheduling will be provided for no-show instances. If you are unable to attend or need to cancel your event, we kindly request that you notify us as soon as possible to avoid any inconvenience. For any cancellations or changes, please refer to our cancellation and rescheduling policies for further guidance. We value your business and strive to provide the best possible experience, so we ask that you please keep us informed in the event of unforeseen circumstances that may prevent you from attending or fulfilling the scheduled booking.

Any changes to party start time and venue appointment must be discussed with the booking team. We always put the safety of guests and performers first and will work with bookings for reschedule options in the case of severe weather (ice storms, snow, and forecasted warnings). Changes will be accommodated based on availability. Based on venue location, additional travel fees may be required if the venue is in a different city than originally quoted. In the event that any appointment needs to be canceled or modified, please notify us as soon as possible. A rainy forecast is not an eligible for a free reschedule for outdoor appearances, rain plans should be made for these types of appearances. 

 

Force Majeure 

Neither Party shall be liable for any failure in performance of the obligation under this Contract due to cause beyond that party's reasonable control (including and not limited to any national pandemic, fire, strike, act or order of public authority, and other acts of God) during the pendency of such event.

 

Travel Appearances 

As the event Booker, you play an essential role in maintaining the safety and enchantment of your event, ensuring that the magic is preserved for all guests. To help us create the most memorable experience, we ask that you treat our performers as their characters throughout the duration of their visit. This includes addressing them exclusively by their character names and refraining from discussing topics outside of their character role, such as tips or personal matters, while they are in the public eye.

We strive to make your experience as seamless and princess-perfect as possible. Please note that while we provide a range of professional children's entertainment services, we are not licensed childcare providers. As the host, you are responsible for overseeing the care and well-being of the children during the event.

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Arrival & Timing

We pride ourselves on punctuality, but occasionally unforeseen circumstances such as traffic or public interruptions may cause a slight delay. If this occurs, we kindly ask for your understanding and a 10-minute grace period for performer arrival. We will keep you updated if any delays arise. To ensure the best experience, we recommend scheduling your performer’s arrival at least 30 minutes after your guests have arrived.

I agree to inform Reserving Royalty LLC of any potential traffic disruptions that could affect the performer’s travel, such as road construction or event,, or other unusual conditions. I understand that failing to provide this information may result in the performer being delayed. I acknowledge that I will not hold Reserving Royalty LLC responsible for any lateness caused by traffic conditions or other factors beyond its control.

 

Outdoor Events

For outdoor appearances, it is crucial to provide a suitable area for our performers, particularly those in gowns and heels. For safety reasons, performers will not stand on muddy, gravelly, or uneven surfaces, nor in areas with tall grass. A sheltered space or rain plan is required if precipitation is expected. Additionally, please consider temperature conditions: extreme heat or cold may limit performance duration or affect the performer’s comfort, especially if wearing a heavy costume. Discuss any temperature-related concerns with us prior to booking.

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Interaction with the Public

Please note that our performers often appear as public figures. As such, they may interact with passersby who approach them, even if they are not guests at your event. These interactions should be viewed as part of the magic and will not detract from your scheduled time.

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Event Timing and Activities

To make the most of your character’s visit, we suggest scheduling the appearance before or after meal service, as this ensures uninterrupted interaction and avoids distractions like eating. If you have selected a package with additional services, such as makeovers or glitter tattoos, please be aware that a designated area with seating may be required. Additionally, there may be a limit to how many children can participate in these activities, depending on time constraints. Please note our recommended ratio of 10:1 (One character for every 10 participating little guests) to help ensure a magical experience for everyone. If a party is above the ratio, some activities won't be available/ replaced to accommodate and include all little ones.

Departure Timing

A great time for the character’s grand exit is typically after your child’s cake-cutting and candle-blowing. The abundance of sweets often serves as a delightful distraction during the character’s departure.

 

Additional Considerations:

• Space Requirements: Ensure that a safe and clear area is available for the performer, especially if hosting outdoors. Performers in ballgowns require a solid surface, such as a deck or patio, to preserve their attire. Enough room for your royal guest and children to make a circle is perfect.

• Inflatables: To maximize the value of your booking, we recommend turning off inflatables during the character’s visit. Performers will not be able to interact with inflatable equipment.

• Pets: Please secure any pets away from the performance area for the safety of both the animals and performers.

• For safety reasons, solo characters traveling to a residential or private location will often  be accompanied by a royal assistant. We may not be able to accommodate last-minute location changes. If you need to alter the event location address, please contact us at least 48 hours before the scheduled party.

• Additional time cannot be added during the event. Any extra time must be reserved at least 48 hours in advance.

• Additionally, the safety of our employees is a top priority. If they feel unsafe at any time during an event, they are instructed to leave immediately. While this is a rare and extreme circumstance, please note that no refunds will be issued in such cases.

• Based on venue location, additional travel fees may be required if the venue is in a different city than originally quoted. In the event that any appointment needs to be canceled or modified, please notify us as soon as possible. 

• A rainy forecast is not an eligible for a free reschedule for outdoor appearances, rain plans should be made for these types of appearances.

• Gratuity is not automatically added If you believe your performers and or party assistants provided a magical experience, you are welcome to provide a tip at the time of their departure. Please do so out of the sight of children. If you so kindly wish to Tip your Magic Makers, You can provide them with cash, or digitally  at ReservingRoyalty.com/Tips or Venmo @ReservingRoyalty code # 4251

• Remind older siblings/relatives to preserve the magic! These are not performers, they are the real characters in children's eyes!

 

Safety & Conduct:

We reserve the right to terminate the performance and leave the event if we observe any unsafe or illegal activity, or if at any point our performers feel threatened or unsafe. Performers will not be able to engage in any out-of-character behaviors such as holding drinks, swearing, taking photos near bars, unruly adult behaviors, etc. In such cases, no refund will be issued

 

Fairytale Palace Bookings (Parties, Playdates,and Individual Events) 

Our venue offers more than just a typical party space – it’s a whimsical, magical setting brimming with pixie dust and princess charm! We’re dedicated to providing a memorable experience, and to ensure everything runs smoothly, please review the following important details for your upcoming event.

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Event Timing & Setup:

• For party packages, access will open no earlier than 15 minutes before the scheduled party time. Please plan to arrive no more than 15 minutes in advance for lightbsetup

• For playdate reservations, please note that the event check in will begin promptly at the scheduled time.

• For venue appointments, time slots are pre-scheduled, and additional time cannot be accommodated due to the nature of back-to-back appointments throughout the day.

• We encourage your guests to arrive on time, as we have so much royal fun planned and we don't want anyone to miss out! We can accommodate a grace period of up to 10 minutes past the scheduled start time, after which we will begin the party. Please note that late arrivals will be included in the remaining activities, but we cannot guarantee that they will receive all services, as it may depend on the progression of the event. We appreciate your understanding in ensuring a smooth and timely start to your celebration!

• We reserve the right to shorten or remove services, if you arrive more than 15 minutes late for your party or scheduled services. No refunds will be given for late arrivals to your reservation.

• Please remind older siblings/relatives to preserve the magic! These are not performers, they are the real characters in children's eyes!

 

Due to hosting multiple events per day, we cannot accommodate early drop-offs of food, gifts, or other materials before the celebration. Our team at Reserving Royalty will handle all setup and cleanup. Clients may be required to provide their own food and beverages. However, we will supply basic paper products, including plates, napkins, cups, forks, and spoons. As well as ALL the themed party decor with a backdrop and balloon garland for party packages. 

Gratuity is not automatically added If you believe your performers and or party assitants provided a magical experience, you are welcome to provide a tip at the time of their departure. Please do so out of the sight of children. If you so kindly wish to Tip your Magic Makers, there is a box available at the front desk as well as digital scan options posted. You can also do so at ReservingRoyalty.com/Tips or Venmo @ReservingRoyalty code #4251

 

Food & Drink Policy:

• Simple candles are permitted, but sparklers or extreme flame candles are not allowed for safety reasons.

• Kitchen access is not available for clients providing their own catering, including the use of appliances such as microwaves or refrigerators. Additionally, we ask that ice cream or ice cream cakes are not served, as they are difficult to manage in our venue.

• Ice is not provided. Please prep your food beforehand, avoid prep such as peeling, cutting and washing foods.

• Reserving Royalty is not a licensed food facility. All food and treats we provide are exclusively catered or pre-packaged.

• Alcoholic beverages and illegal substances are strictly prohibited at our venue.

Guest Count & Package Details:

• Party prices and guest counts include the birthday child. Parents and adult guests are not part of the head count, but siblings/ children who participate in the party will be considered guests. Infants do not need to be included in the count. 

• Please confirm your final child guest count three calendar days prior to the event.

• Packages with set limits for the number of children participating cannot be altered to accommodate additional children.

• If the number of children attending exceeds the allotted guest count for your package, we reserve the right to adjust or terminate activities accordingly. Additionally, additional services will be provided such as goodie bags, treats.. We kindly ask that you responsibly confirm your RSVPs in advance to help ensure a smooth and enjoyable experience for all guests.

• We will reach out to the primary booking contact one week prior to the event to confirm the final guest count and address any questions or concerns.

• Our Fairytale Palace is sparkly, so please refrain from bringing your own glitter, confetti, party scatters, or similar items. The grand hall will be fully decorated, so there is no need to bring additional decorations. Additionally, pinatas are not permitted.

Costume Policy:

• To maintain the integrity of our character experience, we kindly request that adults refrain from wearing full princess costumes, ballgowns, or wigs during the event. Performers will not engage with costumed adults as fellow characters.

• Nail polish should be removed pior to arrival  if guests wish to receive makeover services.

• We understand that costumes can be uncomfortable for some children. If your child has sensitivities, we recommend they wear light undershirts, leotards, everyone wears their own clothing underneath the dress up costumes.

Makeover Services:

• All makeover services are intended for children ages 3 and up. Modified services can be provided for younger children (toddlers), but will not include facial makeup.

• We reserve the right to deny makeover services if a child appears ill or exhibits signs of sensitivity.

Safety & Conduct:

• We reserve the right to terminate bookings and ask guests to leave the premises if any unsafe or illegal activity is observed, or if at any point our performers or staff feel threatened or unsafe. In such cases, no refund will be issued.

• The cost of your party includes standard party clean-up. However, if deep cleaning is necessary after the event, or damages happen, cleaning and repairs fees will be charged to cover the repairs and restore our palace for future magic making.

• Parents or guardians of guests should either plan to stay for the duration of the party or check in at the start of the even with you the party host. They must also arrive promptly at the end of the party for pick-up.You the party will be fully responsible for any dropped-off guests. 

• All guests must check in at the front desk upon arrival, and sign in participating children on our liability form. 

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our liability form that must be signed at the front desk states:

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"The Fairytale Palace is a child-friendly environment, however, we understand at times accidents may occur. Reserving Royalty LLC's is not responsible for any accidents including but not limited to slips, falls, or injuries caused on-premises and in the bounce house. While our staff is trained by professionals, they are not licensed cosmetologists. and I understand this is for entertainment purposes only. I (the “Client”), on behalf of myself, owners and the parent/legal guardian of the child, knowingly and freely assume all such risk, both known and unknown, including those that may arise out of the negligence of other participants; and, I, for myself and the parent/legal guardian of the child, and our respective heirs, assigns, administrators, personal representatives, and next of kin, hereby release and hold harmless, Reserving Royalty LLC, their affiliates & owners from and against any claims, injuries, liabilities or damages arising out of or related to our participation in any Reserving Royalty LLC programs, activities, parties, and/or events. I acknowledge and understand that there are known and unknown risks associated with participation in Reserving Royalty LLC activities and events, which include but are not limited to: fractures, scrapes, cuts, bumps, allergic reactions, etc. I, for myself and the Child(ren) named, willingly assume the risks associated with participation and accept that there are also risks that may arise due to other children and adults at the Reserving Royalty LLC event or activity which I also willingly assume. In addition, if I observe any hazard during our participation, I will bring it to the attention of the Reserving Royalty LLC employee or official immediately."

 

Thank you for taking the time to review and agree to our policies. Your support means the world to us as a small business, and we truly appreciate your understanding!

Our ultimate goal is to provide exceptional service and create magical memories for you and your family. We are dedicated to working with you to ensure a truly unforgettable experience.